Terms, Conditions and Other Important Stuff

Custom Work
  • We are unable to spell check every order, so please take extra care when entering a custom label using the web form.
  • Choo Cha reserves the right to omit any orders which contain language that is considered inappropriate for children`s products.
  • We are unable to accept any returns due to typos or spelling mistakes made by the user while entering text on their order.
Product Colour Expectations
  • We believe in ‘what you see is what you get,’ but unfortunately not all monitors are exactly the same –colours may vary slightly from one screen to the next.
  • For this reason, the colour of the product you receive will be a close match, but may not be the exact colour you see on your screen.
  • Your chosen name or phrase is laser engraved into each Choo Cha, and appears in grey as indicated by all the images on our site. The colour of the engraving cannot be changed.
Pricing
  • All prices reflected on choocha.co.za/choo-cha.myshopify.com are correct, inclusive of value added tax and charged as is.
  • We reserve the right to change our prices from time to time without prior notice. This will not influence any valid orders already placed immediately prior to the change in prices.
  • In the case of an error in price on the website, excluding delivery charges, we reserve the right to cancel the order and offer the product at its correct price.
  • Please note that all prices exclude nationwide delivery. A delivery method will be selected on checkout.
Cancellation of Order & Termination of Sales
  • Choo Cha reserves the right for the purpose of preventing suspected fraud, to refuse to accept or process any order, and/or to cancel any purchase by the account holder/user or any person seemingly using the account of the account holder/user, in whole or in part, on notice to you. Choo Cha shall only be liable to refund monies already paid by you, and accepts no other liability which may arise as a result of such refusal to process or decision to cancel any order or purchase.
  • Choo Cha reserves the right to cancel an order at any time where such cancellation is necessary due unavailability of the product, should no payment have been received within 7 days from the date of placing your order or for any reason necessitating cancellation.
Exchange Policy 
  • We will exchange any product that is not satisfactory. We do not offer refunds on any products or courier services. We will exchange your product within 14 days of date of delivery.
  • If it is not replaceable (limited edition or discontinued), then only will a refund be issued.
  • The product should be in its original, unopened and unharmed packaging.
  • Please contact us on choocha@choocha.co.za, Monday to Friday, 09h00 - 17h00 regarding exchanges or should you have any problems with your Choo Cha. We will gladly assist you.
  • Choo Cha reserves the right to refuse exchanges should any abuse be suspected.
Delivery Service
  • We use an accredited delivery service that will deliver the product to the desired address that you supply under the courier option.
  • You are responsible for supplying us with the correct address. Should the address given to us by you not be correct, you agree that we will not be liable for any loss suffered by you due to the delivery thereof. Should the item be returned to Choo Cha, you will be responsible for payment of the courier service for delivery to the correct address as well as any handling charges that might be levied against you. Choo Cha cannot be held responsible for delays on behalf of 3rd party service providers.
  • Your package will be usually be ready to ship within 2–7 working days. However it is generally recommended that you allow for a 2 week lead time when ordering anything online.
Changes to Terms of Use
  • We reserve the right to make changes to the terms and conditions set out herein from time to time as and when it may become desirable to do so, in order to address new issues or information that may arise. Such updating, amendment or changes may be made with notice to you, and you are urged to return to this page on a regular basis to ascertain whether any such changes have been made.
  • Should we have posted amendments or changes as aforesaid, you will be deemed to have agreed to such new terms and conditions by any subsequent use of this website.
  • For any questions and enquiries you may have regarding the above, please contact us at choocha@choocha.co.za
Correspondence & Communication
  • By using choocha.co.za/choo-cha.myshopify.com or sending us an email, you communicate electronically and consent to receive any communications from us by electronic means. Our communications to you will be by way of email or by notices on our website.
  • You agree and accept that any and all agreements, notices, disclosures and any other communications that we provide to you electronically, satisfy any legal requirement that such communications be in writing.
Disclaimer
  • Neither Choo Cha nor any of its agents or representatives shall be liable for any damage, loss or liability of whatsoever nature arising from the use or inability to use this website or the services or content provided from and through this website.
  • Choo Cha makes no representations or warranties, implied or otherwise, that, amongst others, the content and technology available from this website is free from errors or omissions or that the service will be 100% uninterrupted and error free.
  • Please contact us should you encounter any problems or possible malfunctions and errors.
  • The website is supplied on an "as is" basis and has not been compiled or supplied to meet your individual requirements or standards. It is your sole responsibility to satisfy yourself prior to accepting these Terms and Conditions that the service available from and through this website will meet your individual requirements and be compatible with your hardware and/or software.
  • Information, ideas and opinions expressed on this website should not be regarded as professional advice or the official opinion of Choo Cha and you are encouraged to consult professional advice before taking any course of action related to information, ideas or opinions expressed on this website.
Security
  • Any person who delivers or attempts to deliver any damaging code to this website or attempts to gain unauthorised access to any page on this website shall be prosecuted and civil damages shall be claimed in the event that Choo Cha suffers any damage or loss.
  • You allow Choo Cha to take all reasonable steps to ensure the integrity and security of the website and any other applications related thereto.
Law
  • These Terms and Conditions and/or Terms of Use, as amended from time to time, will be exclusively governed by, and construed in accordance with the laws of the Republic of South Africa, whose courts will have exclusive jurisdiction in any dispute.